Privacy Policy for Pillar Health Solutions

Effective Date: February 11, 2026

Pillar Health Solutions (“Pillar Health Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1) Scope

This Policy applies to information collected through our website, forms, scheduling tools, and other online services that link to this Policy (the “Services”).

2) Information We Collect

We collect information in the following categories:

Information you provide

• Contact details such as name, email address, phone number, practice name, and other details you submit in forms

• Appointment or scheduling details you provide

• Messages you send to us (for example, through forms, email, or phone)

Information collected automatically

• Device and usage information (for example, browser type, pages viewed, approximate location derived from IP address, and timestamps)

• Cookie and similar technology data used for site functionality, analytics, and performance

Information collected from communications

• If you call, email, or text us, we may keep records of those communications for quality, training, and support.

3) How We Use Information

We use information to:

• Provide and operate the Services

• Respond to questions and requests

• Schedule and manage appointments or discussions

• Provide customer support

• Improve our website, services, and user experience

• Maintain safety, prevent fraud, and enforce our policies

• Comply with legal obligations

4) Service Providers

We use vendors that help us run our business and deliver Services (for example, website hosting, analytics, scheduling, customer support tools, and communications platforms). These vendors may process information only to perform services for us and under appropriate confidentiality and security obligations.

5) Text Messaging and Mobile Information

SMS Consent and Use

• How you opt in: We obtain SMS consent when you voluntarily provide your mobile number through our website forms, scheduling tools, or other communications, and you agree to receive text messages from us. Consent may also be collected through an explicit opt in checkbox or similar consent prompt where available.

• What you will receive: If you opt in, we may send texts related to customer support, appointment or call scheduling, service updates, and responses to your requests. We will only send marketing texts if you have specifically agreed to receive them.

• Not required: Your consent to receive SMS messages is not a condition of purchase or receiving services.

• Opt out and help: You can opt out at any time by replying STOP. For help, reply HELP or contact us using the information in the “Contact Us” section.

• Message and data rates: Message and data rates may apply. Message frequency varies.

• How consent is used and stored: We use your SMS consent only to send the types of messages you agreed to receive and to maintain records of your preferences and opt in, opt out activity.

If you choose to receive SMS/text messages from us, the following applies:

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6) Cookies and Analytics

We use cookies and similar technologies to operate the site and understand usage. You can control cookies through your browser settings. If you disable cookies, some site features may not work properly.

7) Data Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8) Data Retention

We keep information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements, unless a longer retention period is required or permitted by law.

9) Your Choices

Depending on your location and relationship with us, you may have certain rights or choices regarding your information, such as:

• Requesting access to or correction of certain information

• Requesting deletion where applicable

• Opting out of certain communications
  To make a request, contact us using the information below.

10) Children’s Privacy

The Services are not intended for children under 13, and we do not knowingly collect information from children under 13.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above indicates when changes were made. Continued use of the Services after updates means you accept the revised Policy.

12) Contact Us

Pillar Health Solutions
Phone: (682) 200-3002
Fax: (214) 292-9345
Email: admin@pillarhealthsolutions.com